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TERMS AND CONDITIONS

View and download copies of our current service Terms and Conditions here.

DISASTER RECOVERY

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Terms and ConditionsCurrent version

[Download] 1.10 (Effective 17th July 2019)

Service Level AgreementCurrent version

[Download] 0.4 (Effective 19th July 2019)

Terms and ConditionsPrevious versions

[Download] 1.9 (Effective 14th May 2018)
[Download] 1.8 (Effective 19th February 2018)
[Download]1.4 (Effective 1st January 2015)

Service Level AgreementPrevious versions

[Download] 0.3 (Effective 19th February 2018)
[Download] 0.2 (Effective 1st January 2015)

Hardware Maintenance

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Terms and ConditionsCurrent version

[Download] 2.2 (Effective 15th October 2019)

Terms and ConditionsPrevious versions

[Download] 2.1 (Effective 12th September 2018)
[Download] 2.0 (Effective 19th April 2018)
[Download] 1.9 (Effective 1st October 2017)
[Download] 1.6 (Effective 5th July 2017)
[Download] 1.5 (Effective 2nd March 2009)
[Download] 1.4 (Effective 16th August 2005)

Managed Service

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Managed Service Schedule 2 - Service Level AgreementCurrent version

[Download] 0.7 (Effective 5th October 2018)

Offsite tape storage services

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Terms and ConditionsCurrent version

[Download] 0.7 (Effective 1st May 2019)

Products and professional services

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Standard Terms of PurchaseCurrent version

[Download] 0.2 (Effective 22nd October 2019)

Software licensing

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Master Software License AgreementCurrent version

[Download] 0.5 (Effective 10th August 2018)

Software support services

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Terms and ConditionsCurrent version

[Download] 1.17 (Effective 26th August 2019)

Terms and ConditionsPrevious versions

[Download] 1.15 (Effective 27th March 2018)

GDPR

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