Blue Chip Telephone Support for AIX

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Blue Chip Telephone Support for AIX

Supporting over 40% of the AIX Systems in the UK Blue Chip has both the skills and experience to deliver premier software support for all AIX solutions.

Our service is designed to be flexible both in terms of SLA priority levels and breadth of service. The core of our service is created to mirror the vendor solution but with the added benefit of being able to flex the solution to meet your requirements not vice versa.

Commercial models are designed to ensure that you pay only for what you need with additional modules available for peak periods or changes to the IT environment. The AIX Software Support solution from BlueChip is headed up by our 24/7 Service Desk located in Bedford with the capacity for 1st, 2nd and 3rd level support onsite. Our three tier structure allows us to deliver a faster, more reactive resolution to any AIX issue and our single point of contact eliminates any degradation in time between supporting parties or suppliers.

The Support team have the ability and skills to diagnose, identify and rectify any issues including the identification of any necessary patches or updates required. Using remote access diagnostics tools we are able to resolve the majority of issues at the 1st level stage. All calls are fully managed, logged, tracked and escalated, through our call management system.  


Our AIX Soft ware support includes basic how to knowledge right through to the best practice techniques for optimum efficiency and covers:- 


• Installation 

• Product compatibility 

• Interoperability 

• Planning information for soft ware fixes 

• Interpretation of documentation 

• Support for legacy applications 

• Use of the IBM System p and AIX 

• Hardware, configurati ons and compatibilities, installation, migrations and upgrades 

• System initialisati on processes and control 

• Files, directories and fi le systems 

• Logical Volume Manager (LVM) 

• Storage concepts and management 

• Users and user administration 

• System security and performance concepts 

• Shell Scripting and user environment confi urati on 

• Processes and process control 

• Scheduling 

• System tuning and performance analysis 

• System management tools (SM IT) 

• Devices, device management and the Object Data 


Manager (ODM) 


• Printing systems 

• System diagnostics and recovery 

• Backup and restore 

• Networking and TCP/IP 

• Hardware and Software Monitoring 

• Network File Systems (NFS) 

• Basic Domain Name Services (DNS) 


Our 24/7 service desk provides flexible response times designed to provide only the coverage required.VIP response times available from 30 minutes upwards. Priority levels are determined case by case by agreement between Blue Chip and the customer 


Additional modules and services include;


• Onsite consultant 

• Service Call packs for peak times or increased activity periods 

• Onsite engineers can be provided to assist with 

• Hardware Installations (new systems) 

• Hardware Upgrades (existing systems) 

• AIX Version Upgrades or Technology Levels Updates 

• Linux Versions Updates, Errata advisories and Service Packs 

• HMC Updates 

• Disaster Recovery Tests & Data Centre Relocations 


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