Why should you choose a multivendor maintenance provider over a manufacturer’s service?

multivendor maintenance provider

Every business wants to be the absolute pinnacle of its industry, and most would welcome that in a heartbeat. However, rapid success means dealing with a greatly expanded customer base, and, consequently, more data.

Business growth leads to new challenges, one of them being the strain on your critical IT infrastructure, which must manage and process a wealth of new data. To keep things running smoothly, with minimal downtime or data loss, maintenance is extremely important.

What to do when the manufacturer is no longer by your side?

Luckily, when buying new systems, a warranty from the manufacturer is typically offered. However, what plan do you have in place when it expires?

In most cases, the manufacturer will push for you to extend your warranty, but when the price for renewal isn’t far off buying brand new kit altogether, the thought of buying fresh kit every 2-3 years suddenly doesn’t seem too outrageous.

The truth of the matter is that both are still costly options for a business to choose from. Finance aside, who wants the responsibility of finding, buying and installing new kit every couple of years anyway?

Another factor to bear in mind, is the possibility of downtime could be increased during the manufacturer’s warranty period. Many businesses would have experienced and know all too well that with downtime, comes loss of credibility and capital. Such IT outages cost businesses £3.6 million every year.

IT downtime is usually down to a system failure, where new parts need to be ordered and quickly shipped to keep the business up and running.

The cost-effective solution for you when the OEM warranty runs out

Thankfully, we have a brilliant solution in the form of Third-Party Maintenance (TPM). This is an alternative to original equipment manufacturer (OEM) support for IT hardware. It is delivered by a provider outside of the OEM system and can include a variety of services and solutions to keep your hardware – and your business – functioning day to day.

TPM offers more flexibility, can be much less expensive and is often able to be more responsive to issues when they arise.

The ideal TPM for a growing business, comes from a multivendor maintenance provider. The abilities to service and support hardware from the likes of IBM, HPe, Dell, Lenovo and Cisco are a huge advantage.

If Third Party Maintenance, with a multivendor approach, is what you are after, look no further. At Blue Chip, we provide a highly acclaimed service. The customer is always at the heart of our operations and we believe in resolving issues swiftly. Therefore, we have parts readily available across the UK to hit SLAs and serve many hundreds of companies. We even look after equipment from legacy brands such as Sun Microsystems and HP.

You are provided with a dedicated contact, able to give advice and dispatch parts. We’re here to resolve your issues and get your business back up and running as soon as possible. Speak to us for a service to suit your needs.

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