We’re hiring: Junior Intel Operator

Job summary

To undertake an on-the-job development programme that will support a full delivery of 1st Line Support to Blue Chip’s Managed Services Customers. To support other Operations Colleagues in day to day management of 1st Line Support function.
Supporting the daily and OOH operational tasks within our Service Desk function for our Managed Service customers, including incident, change and request
The role involves working on a shift patters on 12 hours’ shifts, including days and nights.
The role is expected to progress into an Intel Operator after the initial training period.

Key result areas

• To undertake a development programme during the training period on the job that will encompass both internal and external training, including technical and soft skills development.
• To develop knowledge and understanding of products and services available to customers within the technical stream, including VMware, Windows and Backup products
• To learn and develop full understanding of the technical systems and processes used within the team.
• Monitor the alerting tool (Itheon) for customer / internal alerts, escalate where required.
• Monitor the ticket system (Landesk) queue to ensure tickets do not breach SLAs and escalate where required.
• After a period of training to resolve and close relevant tickets where possible.
• To provide 1st line support for Intel, Networks, Unix & Itheon teams – once trained
• Follow the correct procedures and offer suggestions for improvements where relevant as well as update the procedures with changes where required.
• To develop Intel technical skills working alongside the Intel team.
• Maintain accurate documentation for systems and applications as required.
• Be a productive member of the Intel Operations team.
• To support the work required in the Service Desk function on a 24 x 7 basis.
• To understand and fulfil the responsibilities for secure management of personal data of both internal and external customers in line with the EU General Data Protection Regulation 2018

Key Personal Requirements

• Experience in an IT or customer service environment in a B2B business
• Commitment to development within the IT operational role
• Basic to good level of practical/hands on understanding of IT concepts and systems
• A highly motivated, enthusiastic and determined individual
• Excellent problem-solving skills and analytical nature
• Inquisitive and proactive
• Fast learner and able to take ownership of learning opportunities
The Company’s current Job Applicant Fair Processing / Privacy Notice is available on the
Company’s website: https://www.bluechip.co.uk/recruitment-privacy-notice
• Ability to explain technical concept to customers
• Confidence to ask questions and offer ideas
• Passionate about Exceptional Customer Service
• Ability to follow instructions well and focus on the task in hand
• Excellent communication skills, written and oral
• Ability to work well under pressure
• Willingness to learn and openness to opportunities as they come
• Willingness to get involved at all levels of work carried out by the team
• Ability to achieve targets and meet deadlines
• Ability to develop and maintain effective relationships with customers and colleagues
• Ability to work under own initiative
• Good team player
• Accuracy and attention to detail

The Company’s current Job Applicant Fair Processing / Privacy Notice is available on the
Company’s website: https://www.bluechip.co.uk/recruitment-privacy-notice

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