Department: Technical ServicesLocation: BedfordReporting to: Intel BAU Supervisor Job summaryTo provide Intel Level 1 support for all internal and external customer requests ensuring the delivery of exceptional service to our customers 24/7. To contact customers on 1st level response. Managing the daily operational tasks for our Managed Service customers, including incident, change and request. Monitoring...Read More
Department: EngineerLocation: BedfordReporting to: Technical Support Lead Job summary The role of Technical Support Engineer is crucial to our services and solutions offerings and to the success of service Operations Company wide. The TSE must show a high degree of success with timely and accurate hardware/software support problem resolution within specified platforms (such as IBM,...Read More
Department: Client ServicesLocation: BedfordReporting to: Chief Information Security Officer Job summary To plan and execute the implementation of projects requiring the support of the Project Management Office (PMO) according to an agreed specification and within strict deadlines whilst also meeting quality and budget requirements. Key result areas To be the Project Management lead for assigned...Read More
Seeking an experienced Network & Security engineer to support our Managed Services customers. Candidates must demonstrate strong technical skills, ideally Cisco and Checkpoint. Have a positive outlook, be diligent, determined, possess an engineering mindset, always pushing themselves to deliverRead More
To provide IBM i Level 1 operations support for all internal and external customer requests ensuring the delivery of exceptional service to our customers 24/7. Owning the daily operational tasks for our Managed Service customers, including incident, change and request. Monitoring alerts, raising calls and resolving tickets in a timely manner or escalate where necessary...Read More
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