From monitoring to Business Process Management – IT is a team game

team work

It’s true to say, very few of us work in total isolation. Most of us work as part of a team and for your business to work, everybody in your team has to work together.

No one section of the team is more important than the whole, so to manage properly, you need visibility of the whole team’s activities, a clear understanding of your business goals and how your activity affects business outcomes.

Sport teaches us these same principles.

When you watch your team on a Saturday it’s the team that wins, and you don’t spend the whole afternoon watching players in isolation. Also, you don’t simply watch sections of the team. Nobody would be able to judge the performance of the team by simply watching just the defence or the attack.  Using this approach would mean that when a problem occurs, the manager has to try and sort out what part of the team was at fault for the entire team’s failure to score or why so many goals where being conceded.

This is an impossible task in real time.

However this is how legacy monitoring systems see the world, each player in isolation, blissfully unaware of any other player in the field.  When things go wrong the manager or administrator has to work out what player is out of sync, degraded or down.  Also the effect of the problem is learned by the number of phones ringing, catcalls or previous experience.

This is no way to run your team or your business. 

Your solution must understand the interplay between your assets and align the severity of the problem to the affect it’s having on your business goals.  Also it must inform the experts of the precise technical problem and the stakeholders in plain English.

Better still, if it automates fixes and as many daily operational tasks as possible. Your solution should execute mundane tasks, prone to human error, invisible and completed correctly every time.

Last but not least the solution must provide a single pane of glass over your entire estate. No longer is it sufficient to have different teams working on watching just one piece of the puzzle in isolation.

Old style monitoring is no longer fit for purpose, discreet alerts that your team has to wade through to understand the effect, in an ever more complex world, simply no longer work. 

Today’s solution must contain the following abilities

  • it should see the entire team and deliver single pane of glass
  • It should automate fixes and mundane operational tasks
  • It should understand and be able to correlate the interplay between assets
  • It should deliver real-world alerts to the stakeholders and technical alerts to the tech teams
  • It must be able to let your teams know how discrete events affect your bottom line

The game has moved on past watching discrete members of the team, and leaving it for the coach to fix every time.  Your solution must understand when your goals are being affected and recognise it’s a team game.

GDPR

  • Cookies

Cookies

This website and our partners use cookies to provide you with the best experience. By clicking, “Accept” or continuing to browse, you agree to the use of cookies. Read our privacy policy here.