Engineer (Network and Security)

Career opportunity

Department: Technical Services
Location: Franklin Court – Bedford
Reporting to: Network and Security Technical Lead

Job summary

To provide 2nd level support and assist Senior Engineers in 3rd Line Support to customers and client personnel as part of the services covered by managed service contracts. Provide assistance in the use of Network & Security based systems, technology and products throughout the organisation; and ongoing support for the Sales and Services teams in delivering contracted services. To implement or assist in implementing customer and internal solutions through to conclusion.

Dimensions

  • Own and manage Network & Security 2nd level technical support issues through to successful completion.
  • To become part of project implementation teams to provide efficient and time-controlled task completion with an attention to detail and able to achieve specified deadlines.
  • Working with senior members of the team and consultants to ensure successful implementation of customer and internal Blue Chip solutions.

Key result areas

  • Provide all documentation required for standard Blue Chip solutions including High Level designs.
  • Provide out of hours support for Network & Security customer requirements for contracted services.
  • Provide assistance and support to customers and client personnel as part of the services covered by managed services contracts.
  • Provide assistance to internal and external personnel in the use Network & Security LAN & WAN solutions throughout the organisation as directed by the Technical Lead.
  • Working with senior members of the team and consultants to ensure successful implementation of customer and internal Blue Chip solutions.
  • Provide assistance and support to customers and client personnel as part of the services covered by managed services contracts.
  • Ongoing support for the Customer Services team in delivering contracted services.
  • Assist with performing Data Availability testing and full invocation for customers.
  • Resolving support calls and attending customer sites as appropriate.
  • To undertake training as required to ensure up to date knowledge for vendors such as Cisco and Checkpoint is maintained.
  • Ensure change control process is followed for all changes to customer systems.
  • Attend customer sites when required in pre-sales Network & Security technical environment with the ability to demonstrate Network & Security knowledge to the customer.
  • Ensure knowledge is communicated throughout the team to improve all round team knowledge.
  • Assist/train Service Desk staff.
  • Assist and work with SDM’s to provide Network & Security technical knowledge to customers when required.
  • Ensure the implementation of best practice and compliance with Network and Security procedures, routines and protocol including security, safety and regulatory.
  • Undertake other related tasks as requested by the Technical Lead.
  • To understand and fulfil the responsibilities for secure management of personal data of both internal and external customers in line with the EU General Data Protection Regulation 2018.

Key personal requirements

  • At least 1 year working as a Network & Security Engineer or equivalent
  • Cisco CCNA certified
  • Checkpoint CCSA certified
  • Proven track record of supporting WAN/LAN based network services
  • Experience of network security & firewalls (CISCO & Checkpoint products)
  • Extensive knowledge & use of Microsoft applications (inc. VISIO)
  • Experience of using network management & diagnostic tools
  • Conform to Blue Chip procedures / policies
  • Maintain current market knowledge
  • Ability to produce technical documents & procedures
  • Strong organisational and administrative skills
  • Ability to assist/train staff
  • Excellent problem determination, analytical and resolution skills
  • Transformation & automation of repetitive tasks
  • Provide day-to-day support communications
  • Good communication skills internally & externally
  • Ability to demonstrate initiative
  • Good telephone manner
  • Excellent customer facing skills
  • Supporting team members
  • Able to knowledge share within team
  • Flexible & Adaptable
  • Proactive
  • Takes ownership
  • Good decision maker
  • Leads by example
  • Time management skills
  • Willingness to work unsociable hours

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