Building on our skills for HPE and HP 3PAR maintenance

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Blue Chip Blog
16 Aug 2019
Building on our skills for HPE and HP 3PAR maintenance

As a company, we are focused on delivering the best service to our clients that money can buy. Blue Chip always aims to be the best, and our actions support that…

  • Providing a high level of training for our staff
  • Investing in both ourselves and our clients
  • Testing each of our products and services to the maximum

These three key elements are what enables Blue Chip to be the best at what we do, and why, for the last few years, we have been able to offer world class HPE 3PAR maintenance and support to our clients.

As our reputation is so strong, we constantly have a high demand from clients to maintain many legacy and newer 3PAR models, spanning both HP and HPE eras. To make sure we’re up to the task, we decided to send three senior technical engineers across the pond to the home of country music - Nashville - to undergo advanced training, run by our HPE specialist partner in North America.

The training was a success, covering these areas:

  • Replacing nodes
  • Diagnosing and resolving system errors
  • Understanding how to replace parts
  • Making use of the command interface for health checks

Maintaining HP 3Par equipment

After consuming far too many hamburgers and Twinkies, our engineers returned to Britain equipped with international training, having evolved their own HPE knowledge and expertise to focus in on 3PAR. This development translates to our work, our services and our clients.

However, Blue Chip recognises that training is not enough to ensure we can offer the necessary support to our clients. That is why, to complement our newfound understanding of HPE 3PAR, we also invested in the systems themselves and, in turn, set up a test lab at our Bedford HQ’s central secure stocking site.

We are now the proud owners of new, shiny HPE 7000 and HPE 8000 systems. We’re also about to acquire HPE 3PAR StoreServ 20000 equipment - where we set up common, rare and critical issues in a safe environment, testing different scenarios to ensure that we can quickly diagnose and fix any issues with ease.

As technology evolves, it is important for Blue Chip to evolve with it. Making these investments and learning about our field is what keeps us one step ahead of the technology and our competitors. We provide the most trusted and bespoke service agreements available within the hardware maintenance industry – we don’t mean to brag, it’s just what we do.

If you want to review your current support structure on HPE 3PAR or learn more about HPE and HP maintenance in general, don’t be afraid to get in touch. HPE can be complicated, so make it simple – contact Blue Chip now.

 

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This article was written by Liam O'Callaghan.

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