Teradata support

It was in early September last year when we were contacted by a client with a major problem. The systems they were using for their critical management information and decision making were going end of support on 3rd January.

In most cases this would not be the end of the world, however, the systems they were using were from Teradata, who is one of the best known and first to market with a database geared towards business analytics at scale. Scalability, accessibility and manageability are deeply embedded in the platform’s foundation.

Teradata led the market by showing that a larger volume of data does not have to mean more data management and that tighter integration should not lead to more confusion when trying to navigate your data. 

Calling in expertise from across the pond

Like many companies, this retailer had adopted a strategy of moving this workload onto Snowflake in the AWS cloud, but the end date for the migration project was way past the point where Teradata ceased support.

Blue Chip has a philosophy of making the impossible, possible. Understanding that Teradata is a niche market in terms of volume, we reached out to our service supply chain partners across the globe. 

One of our partners – based in North America – has the skill sets needed to help us support these systems.  They are successfully supporting a major USA healthcare provider across their Teradata platforms, using their in-depth experience in monitoring and maintaining the complex system.

The partner employs some of smartest minds on Teradata, many of them being ex-Teradata engineers, and the CEO has written several mainstream manuals on the technology. Their long-term hands-on experience meant they were the right choice to help our customer.

Using a ‘smart hands’ approach with the partner, our engineers can perform services on specialist software-orientated systems such as Teradata, safe in the knowledge that there are 3rd and 4th level specialist engineers on the line with them.

Turning back time

For our customer’s Teradata migration, our strategy was deployed, with a remote monitoring facility keeping us aware of the real-time state of their two Teradata 2690s. It would alert us to any hardware performance degradation. 

Planning took several months, beginning with an initial phase of remotely health-checking the systems.  The service went live on the 3rd January this year – the end-of-support date set by Teradata.

Since then, we have attended several calls to service disks and other on-site components. The impressed client is highly positive and appreciative of the standard of support they are now getting.

The message is simple, if you are looking for qualified and proven Teradata support because your systems have gone end of life, then get in touch, we’re here to help.


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