Are you receiving quality of service for hardware maintenance?

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Blue Chip Blog
29 May 2019
Are you receiving quality of service for hardware maintenance?

Did you know if your server/system is five years old, there is a 13% chance you will have a failure?

The current situation

Companies are making strategic decisions to cut costs where possible, using offshore support companies to amalgamate IT contracts with large OEMs. However, are they still guaranteeing themselves a high level of service on their key business critical-storage systems?

Countless times we hear from customers who are joining Blue Chip, that their old provider missed SLAs, that the engineer had to source replacements parts through another broker or was provided engineers that were contracted at short notice and didn’t share the same values or attention to detail that is required.

Delivering the best in hardware maintenance

In relation to hardware maintenance and support, Blue Chip always ensures a high level of service.

Blue Chip has been running for over 30 years and has become synonymous with IBM mid-range, mainframe and multivendor server maintenance. The company has continued to evolve, yet always ensures customer service remains the most important aspect of the business

Our customers have the advantage of our local highly-skilled and trained named engineers who understand what is required to gain seamless access, provide trusted advice, replacement parts and will work to become a valued and key resource. This reinforces our high reputation for quality of service.

Our engineers have been with us for a multitude of years, fully trained in all aspects of restoration, repair and consultation on storage systems. They want to become part of the fabric of a customer’s set up and provide reassurance that if a problem occurs, they can resolve in a timely and thorough manner.

If you are interested in ensuring you gain peace of mind on your next maintenance agreement or just keen to evaluate how we compare to your current provider, contact us.

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This article was written by Liam O'Callaghan.

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